Q: When will i receive my order??
A. Due to THE BUSIEST HOLIDAY SEASON OF THE YEAR, please allow up to 1-3 business days for processing & handling and an additional 24 hours for shipping out directly from any of our domestic & international fulfillment centers, our shipping companies are doing everything they can to get you your order delivered as fast as possible! After handling, Item(s), Please allow an estimated 5-10 business days for your order to arrive in the USA (varies from product to product). Other countries can take an estimated 1-3 weeks (varies from product to product) due to distance traveling and customs.
**Please note that, due to the extreme busiest season these are only estimates.
If you have not received your order within the time frame listed above, then please allow at least 2-3 more days prior to contacting us to check on the status of your shipping.
***To get more information about shipping please check our Shipping & Handling page
Q: What happens if my order gets stuck or lost in the mail?
A. All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will got you covered we will send you a new package with quicker shipping and full tracking, if possible. So there is no need to worry at all.
Q: How do i check the status of my order?
A: Once your order has been shipped, You'll receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can also visit our TRACK ORDER page.
Q: How long does free shipping take?
A: Please allow up to 1-3 business days for your order to process, and an additional 24 hours to be shipped out. After handling, Item(s) For domestic orders in the United States will normally take about 5-10 working days(varies from product to product). For International orders, it can take an estimated 1-3 weeks (varies from product to product).
Q: Do you provide any express shipping?
A: Yes we provide express shipping, please see our express shipping time below: (excluding processing time)
2024 USA express shipping: USPS First Class 2-5 Business Days, USPS Priority 1-3 Business Days
2024 International express shipping: 3-5 Business Days.
***Please see for more express shipping price and shipping time at the checkout!
Q. where are my items coming from?
A. Although our fulfillment center is located in the U.S state of California, some of our specialty items are located in other countries such as Germany, United Kingdom, Ireland and China.
Q: I ordered two products, but have received only one... what's happening?
A. For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do i order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Adams Retail provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if i don't like the product?
A: Visit our Return & Refund Policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.
Q: How can i get in contact with you?
A: We handle customer service through Facebook Messenger and email. Visit our Facebook Page here to open up a chat with us on Facebook Messenger, or send us an email at contact@adamsretail.com with any questions or concern that you have.